Returns

We offer a comprehensive returns policy to you. Before you want to return goods, first please contact us to discuss the problem you are having at [email protected].

It is important that you include your order number, payment information and contact information. Please be as clear as possible regarding your return instructions. Please gather the item(s) you wish to return, including all packaging and, if possible, the original shipping box.

Refunds for the purchase price (does not include p&p) will be issued for products returned in reasonable condition and in their original packaging. Please note that the returned goods are your responsibility until they reach us. We cannot be held responsible for any goods lost in transit to us.

Everything-LED will only pay the postage price for any goods that need to be resent due to a fault on our behalf.

RETURNS FORM

Click Here to download our customer returns form, complete it and send it back to us with the item(s).

DAMAGES

If your goods have arrived with a manufacturing defect, or are inherently faulty, please contact us at [email protected] or call us to arrange the return of the goods to us and the replacement/exchange. This must take place within 30 days of receipt. Incorrect/faulty goods must be returned to us before replacements are sent out. In this situation Everything-LED will accept postage charges based on a 2nd Class Recorded Delivery.

Please be sure to read all the terms and conditions below prior to processing a return.

For faulty goods:

• Within 30 days of delivery we will always offer you the choice of an exchange or refund (excluding postage).
• Within 5 years of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit (credit to include original postage).
• To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.
• We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found.
• In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
• If no fault can be found by our test centre, the item/s will be returned to you.

INCORRECT ITEM

If the item we have sent you is incorrect or different to that stated on your invoice, please return the item to us within 30 days where we will be happy to process an exchange (where possible) or refund. Returns may take up to 7 days to be processed after arriving with us, and refunds may take up to 30 days to clear. When your return has been processed for an exchange or replacement and the item is out of stock we will inform you by e-mail.